May 27, 2010
by Scott Levitt ·
Scott’s Thoughts: How Do You Handle Insults?
What do you do to deflect your detractors?
“Some cause happiness wherever they go; others whenever they go.”
As you probably imagine, I receive a lot of email after Tuesday Tactics goes out. I spend a good part of Wednesday and Thursday responding personally to feedback. Most of it is positive, constructive, interesting feedback that helps us improve. I love it.
Last week, though, I received the following message:
“Oh please… Have you not any original thought…any critical thinking…this kind of meaningless ‘positive thinking’ is total fiction, false thought and just pure bunk.”
Wow. Just… wow. I took a moment to reflect: Was Tuesday Tactics off the mark? Were our free ebooks and tips all fluff? Sure, we do it for free, but we don’t use that as an excuse to skimp on the quality. Had we strayed from our mission to help the real estate community with truly useful information?
It was the first time we’d heard a nasty word about our work, and for a moment I wondered if there weren’t more people out there who felt the same way. Was this all a waste of time?
Fortunately, I didn’t allow those feelings to last long. We hear from people every week about how helpful they’ve found the newsletter. We have no intention of calling it quits, that’s for sure.
But it made me wonder: How do you handle insults? What’s the best method for reacting? Should you react? In this case, I wrote back a polite note asking for constructive feedback. What were we missing? How could we improve? (Of course, I didn’t hear anything back.)
In the spirit of this experience, I thought I’d share this useful article by Tammy Lenski, from her blog “Conflict Zen.” It’s titled “Zen and the Art of Dealing With Insults.” It’s brief, entertaining, and shows you three great perspectives on handling insults:
Enjoy… and thank you all for the positive feedback. Know that your words make a big difference to me and my team.
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